What to Expect

Our first priority in working with you is to fully understand the person behind the need. Taking the time to understand their goals, dreams and experiences, reveals their true needs. Only then can we apply our own experiences to help guide our clients in making informed decisions about their goals and the right equipment to achieve them.

WHEELCHAIR SERVICES

Manual and Electric Wheelchair Specialists

Manual Wheelchairs

Lightweight wheelchairs for active users
Standard wheelchairs for everyday use
Sports wheelchairs for recreation and competition
Paediatric wheelchairs for children
Bariatric wheelchairs for larger users

Electric Wheelchairs (Power Chairs)

Indoor/outdoor power wheelchairs
All-terrain electric wheelchairs
Standing power wheelchairs
Paediatric power chairs
Travel power wheelchairs

Our Wheelchair Services:

✓ Professional wheelchair assessment with occupational therapists

✓ Custom wheelchair fitting and adjustments

✓ Wheelchair cushions and positioning equipment

✓ Wheelchair accessories and modifications

✓ Wheelchair repairs and maintenance

✓ Wheelchair hire and trial options

MOBILITY SCOOTERS AND TRANSFER EQUIPMENT

Equipment for Safe, Independent Movement

Mobility Scooters

Portable mobility scooters (travel scooters)
Mid-size mobility scooters for daily use
Heavy-duty mobility scooters for outdoor use
3-wheel and 4-wheel mobility scooters
All-terrain mobility scooters

Transfer Equipment

Patient hoists (ceiling and mobile)
Transfer belts and handling aids
Bed rails and transfer poles

DAILY LIVING AIDS

Adaptive Equipment for Independence

Bathroom Aids

Shower chairs and bath seats
Toilet aids and raised toilet seats
Grab rails and safety rails
Bath lifts and shower trolleys

HEALTHCARE AND AGED CARE EQUIPMENT

Equipment for Care Facilities and Home Care

Hospital Beds and Sleep Systems

Electric adjustable beds
Low beds for fall prevention
Bariatric beds for larger patients
Paediatric beds and cots
Bed accessories and tables

Pressure Care Equipment

Pressure relief mattresses
Wheelchair cushions for pressure care
Positioning aids and supports
Heel protectors and padding

Patient Care Equipment

Patient lifts and slings
Wheelchairs for facilities
Commode chairs and toilet aids

Rehabilitation equipment

NDIS ASSISTIVE TECHNOLOGY SUPPORT

Complete NDIS Equipment Service - We'll Help You Through It

NDIS Services We Provide:

NDIS assistive technology assessments with occupational therapists
NDIS equipment quotes
NDIS plan review support
NDIS provider services and delivery
NDIS equipment training and support

NDIS Equipment Categories:

Core supports assistive technology
Capital supports assistive technology
Consumables and low-cost equipment

How We Help with NDIS:

✓ Understanding your NDIS plan

✓ Finding the right equipment for you

✓ Preparing quotes and paperwork

✓ Talking to NDIS and planners on your behalf

✓ Equipment delivery and training

EQUIPMENT HIRE SERVICES

Try Before You Buy - Equipment Hire and Trials

Why Choose Equipment Hire:

Try equipment before making a purchase decision
Short-term hire whilst waiting for your equipment to arrive
Trial different options to find what works best
Reduce risk of choosing unsuitable equipment
Cost-effective solution for temporary needs

Equipment Available for Hire:

Manual and electric wheelchairs
Mobility scooters
Bathroom aids and shower chairs
Hospital beds and adjustable beds
Patient hoists and transfer equipment
Pressure care cushions and mattresses

Hire Service Features:

✓ Flexible hire periods from daily to monthly

✓ Professional delivery and collection

✓ Full cleaning and maintenance between hires

✓ Trial periods can be credited toward purchase

✓ Emergency hire available for urgent needs

✓ Hire agreements that suit your budget

How Equipment Hire Works:

Assessment: We assess your needs and recommend suitable hire equipment
Delivery: Professional delivery and setup of hire equipment
Trial Period: Use the equipment to see if it meets your needs
Decision: Choose to purchase, extend hire, or return equipment
Support: Ongoing support and maintenance during hire period

PROFESSIONAL SERVICES

Expert Assessment and Ongoing Support

Equipment Assessment Services

Comprehensive needs assessment with occupational therapists
Home and workplace evaluations
Equipment trials and demonstrations
Fitting and adjustment services
Follow-up and review appointments

Installation and Training

Professional equipment installation
User training and education
Caregiver training and support
Safety instruction and guidelines
Equipment maintenance training

Ongoing Support Services

Equipment servicing and repairs
Warranty management and claims
Equipment upgrades and modifications
Emergency support and replacement

Regular equipment check-ups

HOW WE WORK

Our 6-Step Process – From Discovery to Client Success

Step 1: Discovery

Understanding Your Needs

Discovery Call

Dedicated internal support contact
Training calendar prioritisation

We start by getting to know you and understanding exactly what you need to achieve your independence goals.

Step 2: Initiation

Getting Started

Initial Appointment

Professional OT and tracking procedures
Trial conducted onsite or at a Care Kit
Initial contact protocols established

We begin your journey with professional assessment and establish the foundation for your equipment solution.

Step 3: Proposal

Custom Equipment Proposal

Detailed Proposal Development

Custom equipment proposal provided within 24 hours
Australian Standards and NHS codes provided
Additional assessments provided if required
Flexible financing options to overcome budget constraints

We provide you with a comprehensive proposal tailored specifically to your needs and circumstances.

Step 4: Approval

Customisation and Procurement

Equipment Approval Process

Written delivery experience and set up with OT
Comprehensive training for client and carer on new equipment
Final invoice adjustments and final confirmation on delivery
Aftercare program introduced

We handle all the approvals and prepare your equipment for delivery and setup.

Step 5: Delivery

Professional Installation and Training

Complete Delivery Service

White glove delivery experience with comprehensive setup
Comprehensive training for client and carer on new equipment
Final invoice adjustments and final confirmation
Aftercare program introduced

Your equipment is professionally delivered, installed, and you receive comprehensive training.

Step 6: Client Success

Ongoing Support and Success

Continued Success Partnership

Performance check-in and happiness survey (1 month after delivery)
Preventive maintenance program for all clients
Implementation closed off and relevant documentation stored to DD
Equipment replacement if required

We ensure your ongoing success with regular check-ins, maintenance, and support whenever you need it.